What to prepare when applying for a Corporate Loan

There comes a time when every company is faced with the need for additional financing that is beyond what the business is able to generate through its operations, within the timeframe it is required. The reasons why additional funds are necessary can vary widely; capital financing, working capital shortfalls, capitalising on investments, ramping up production or making acquisitions, just to name a few possibilities. Having spare cash at these crucial times enables a company to ride out lean times, take advantage of current business opportunities or to ramp up capacity and capabilities for future prospects.

The most common scenario for a company seeking a corporate loan is to bridge the gap in cash flow. Cash inflows due from sales or divestments may be late whereas payments due to suppliers cannot be delayed. To have enough cash to fulfill the company’s obligations while waiting for invoices to be paid by clients, a corporate loan may have to be availed. Similarly, paying salaries on time in order to retain staff and to keep the company going is also an equally pressing reason. Another significant basis for taking advantage of loans is for making capital investments that allow a company to expand or extend its operations, thereby growing its existing business by being able to supply its clients at a greater quantity or even diversifying its scope of activities by producing complementary services and products. To serve these markets, financing companies such as ETHOZ have a great portfolio of facilities to offer.

Corporate Term Loans as the name suggests involves specific lending terms in exchange for an offer of a lump sum of money. This is a one-time disbursement and typically for a large amount. As such, it is suitable for investments that are front-loaded in nature or require a substantial deposit such as purchasing equipment, real estate or to realise expansion plans.

Equipment Leasing is one way of a quick procurement of machinery and equipment necessary to maintain or boost production. The benefit of equipment leasing is that no initial large payment is required and the burden on cash flow is alleviated by many periodic payments over the length of the contract.

Hire Purchase on the other hand, ends with transfer in ownership of the asset. Car ownership in Singapore often follows this model of financing. Upon completion of the contract, the Hirer is given an option to pay an ownership fee to take possession of the asset.

Enterprise Singapore Loans are exclusive to 15 financial institutions which work in partnership with the government’s Enterprise Scheme (EFS)1 to provide government aided loans to foster the growth of locally owned enterprises. The hurdles to clear in order to secure this form of financing are relatively high, with stringent vetting and usage of funds tightly controlled.

With such high stakes riding on applying for and successfully obtaining a loan, the process can seem rather daunting, if not downright intimidating. However, being familiar with financial institutions when grating such facilities can help smoothen the whole exercise. The objective of a financial institution needing to peruse a company’s financial and organisational information is to assess the company’s credit worthiness, business viability, risk of default, in order to price the financial products offered in line with the exposure it opens itself to2.

 

Minimum Documents required:

  1. Latest 2 years financial report of company
  2. Latest 6 months bank statement of company
  3. Latest debtor aging list
  4. Letter of awards/project listing (if any)
  5. Table of banking facilities
  6. NRIC of Personal Guarantors
  7. Latest 2 years Notice of Assessment of Personal Guarantors

 

The list of documents requested by financial institutions when appraising a loan request normally includes the items noted above. Past years’ financial reports give a good sense of how well the business has performed in the past and gives an insight into business cycles, trends and pattern of expenses such as repayments on other loans. A growing top and bottom line would be a good indicator of stability and thus the ability to repay its loan obligations. Likewise, a shrinking profit before tax amount might have to be explained or it would be seen as a potential risk, thereby potentially affecting the loan offer.

A historical record of bank statement is also important to quickly showcase the real net cash flow of the company. This signal of liquidity tells an accessor how much cash is normally available on a short notice period and can be used for the loan repayment.

Debtor aging essentially shows how long a company takes to collect its account receivables. A quick turn-around means that a company has less or low risk that it cannot collect payments from its clients. On the other hand, if the aging reports show many accounts that are overdue, bad debts might be possible. This is a red flag that threatens the sustainability of a business.

Letters of award and project listings delves into the future outlook of the company. It shows the pipeline of work that the company will embark on. Letters of award are binding contracts. These, together with a project listing then gives some certainty of future cash flow.

A financial institution is also interested to know how many creditors a potential client already has. This might prejudice its claim in case of default or insolvency. If there are no other creditors, it also means that there is no hierarchy of claimants, making any recovery process easier.

Lastly, guarantors reduce the risk that creditors have to bear because the individuals are personally liable for the loan. Further checks into their creditworthiness and assets will also be conducted.

Taking loans is often a vital step in a company’s journey, especially if it puts the business in a better stead to tackle the challenges of the future. With this fair bit of insight, the process is actually quite straightforward and with the right partner, it can also be a very friendly and pleasant experience.

 

Reference:

1) https://www.enterprisesg.gov.sg/financial-assistance/loans-and-insurance/loans-and-insurance/enterprise-financing-scheme/overview

2) https://corporatefinanceinstitute.com/resources/commercial-lending/credit-risk-analysis/

Nissan NV350 Urvan Rental

Optimise your business operations with NV350 URVAN at low cost. Special rental rate start from $1,3XX. With our professional in-house maintenance team and 24 hour breakdown assistance, you can be assured of a hassle free driving experience. Choose from our wide variety of trucks and vans, fully customisable to your preference. Limited units available, enquire and book now to avoid disappointment! *T&Cs apply.

For more enquiries, do call us at 6654 7788!

Dentist’s Loan Program

Dental services are common and essential in Singapore. It is important for dentist like you to upgrade your medical infrastructure to keep abreast of technological advancements. ETHOZ Dentist’s Loan offers you fast and hassle free loan application, customisable to your business expansion needs!

Speak to us today to find out more!

Doctor’s Loan Program

Need to upgrade your medical equipment and expand your premises? Doctor’s Loan Program is here to help!

We are dedicated to helping the growth of your business through providing you easy access to more funding for your daily operations, anytime you need.

Contact us to find out more!

2023 CNY Limited-Time Offer Car Rental Package – 5/10 Days!

Get around easy for your CNY visitations in comfort and style with our limited-time offer Car Rental packages! Our 5/ 10-day CNY Special package starts at an affordable rate of just $588.

With our professional in-house maintenance team and 24-hour breakdown assistance, you can be assured of a fuss-free driving experience. Choose from our wide variety of Sedan, MPV and SUV today. Book early by 15 December to enjoy early bird rates and you may even secure a brand new car of your choice! Stocks are available on a first-come-first-serve basis.

For more enquiries, do call us at 6654 7788!

Urban Farming at ETHOZ ROOF GARDEN

As a small city-state with limited land resource, Singapore depends heavily on imported food supply. Only 1% of land in Singapore is available for food production, and over 90% of food is imported. The importance of food supply resilience was highlighted during the Covid-19 pandemic, where the international food supply chain was put on the line as nations went into lockdown globally. In times of food supply chain crises like these, local food production acts as an important buffer.

Food Security in Singapore

The Singapore Government has set a goal for Singapore. To effectively buffer from supply disruptions, Singapore aims to produce 30% of its nutritional needs by 2030.

“The practice of urban farming has picked up in scale and sophistication globally in recent years. In Singapore, we encourage innovative urban farming approaches such as rooftop farming, which optimises land, introduces more greenery into the built environment, and potentially enhances our food supply resilience,” said an Urban Redevelopment Authority (URA) spokesperson.

At ETHOZ, we believe in embracing innovation to build a sustainable future. With this in mind, we have embarked on our Hydroponics farm on the rooftop of our headquarters office building.

Hydroponics setup at ETHOZ Rooftop Farm.

Why Urban Rooftop Farming?

Rooftop spaces are unutilized land space.

Bare roofs in cities absorb and radiate heat — a phenomenon known as the heat island effect. This increases energy usage and contributes to poorer air quality. Rooftop farms acts as a cooling system for buildings, reducing carbon emissions.

Taking advantage of natural sunlight on the rooftop instead of using artificial light equates to healthier vegetables with lower production cost.

By growing food locally, we are also able to lessen the environmental impact of food transportation. The energy sources used in the transportation of imported produce are eliminated.

The trim in farm-to-table transportation time also means that vegetables produced locally is fresher as compared to imported produce.

Pesticide Free Produce

As urban farmers, we take great care to ensure the welfare of both our consumers and our environment.

Pesticides are traditionally used to protect crops from pests. However, the downside of pesticides are its chemicals and heavy metals components. These lead to health and environmental issues in the long run.

At ETHOZ, we grow our vegetables using a hydroponic nutrient solution with a fully-biodegradable foam substrate.

ETHOZ uses fully-biodegradable plant foam substrate for seedling germination and plant cultivation.
Bok Choy grown at ETHOZ Rooftop Farm.

Variety of Produce

At ETHOZ Rooftop Farm, we cultivate a variety of vegetables. The range includes vegetables commonly found in supermarkets all over Singapore, from Chinese greens to salad greens.

List of vegetables (at time of writing, subject to changes):

 

  • Bok Choy or Xiao Bai Cai (小白菜)
  • Milk Chinese Cabbage (奶白菜)
  • Chinese Kale (芥兰)
  • Choy Sum (菜心)
  • Siberian Kale
  • Green and Red Batavia
  • Romaine Lettuce

Our Growth Process

The entire growth process from seeding to harvest takes around 50 days. 

Our staff are actively engaged in this Urban Farming initiative. Each of our departments takes charge of one to two varieties of vegetables, from farm-to-table. From the hands-on process of planting the seedling all the way to the tasting of our harvest, it was definitely a refreshing and enjoyable team-building activity for urban office workers like ourselves.

Briefing from our supplier on best practices for the growth of our vegetables.

Our Harvesting Process

We are experimenting with growing different varieties of vegetables to determine which are most suitable for hydroponics growth, as well as most popular in taste.

For our first few harvests, we have shared our fruits of labor with our shareholders, directors and staff.

Our harvests have been well-received thus far, with feedback gathered being fresher and more moist as compared to packaged produce commonly found in the supermarkets.

Our various departments having fun harvesting our vegetables.

Future Developments

Moving forward, we are looking to expand our rooftop farm from its current location at the seventh floor rooftop area to our eighth floor rooftop area, a total of approximately 8000sqft. With the installation of new racks, our harvest is expected to increase from 70kg to 400kg.

We are also in the midst of exploring partnership with local charity distribution organisations.

Our next step in the direction of environmentally-friendly initiatives include looking at the installation of solar panels on our rooftop.

We look forward to sharing our exciting future updates with you, stay tuned!

How Working Capital Management Can Improve Profitability

What is Working Capital?

The lifeblood of a company is cash. To be more exact, liquidity. Working Capital or Net Working Capital, simply put, is a financial metric which tells us whether a business has enough funds to meet its short-term expenses and financial obligations. It is these funds that enable a business to stay IN business, as it allows the owner to pay of its suppliers, to pay rent, utilities, without which there would be no premises to work from, no raw materials to produce products and no place to provide services.

Aside from commercial ventures, all other kinds of organisations ranging from kindergartens to government bodies and even charity are rightfully concerned about managing their working capital needs. A clear illustration of working capital these days is countries needing to borrow money, downsize its operations or collapsing totally if it cannot find a lender. If a country or company cannot pay its bills, they take a loan. This can be from the International Monetary Fund (IMF), from individuals through bond issuance or even from sovereign funds. As witnessed in the recent US debt-ceiling crisis of 2011, the inability to cover its short term liabilities results in necessary spending cuts or downsizing. Prolonged negative working capital where there is insufficient money to pay its current liabilities can lead to insolvency as we have seen during the bankruptcy of Iceland during the 2008 financial crisis when bank lending halted. We have also seen this lately with countries in the region. On a different scale, businesses face the same prospects with bad working capital management and good capital management is just as important to companies as they are to countries.

 

 

The Importance of Working Capital

Working capital is important because it determines an enterprise’s going concern. It affects many aspects of a business from being able to keep the lights on to paying out salaries. Most importantly, it also determines a company’s long-term sustainable and healthy growth. Improper working capital management can lead to insolvency, which may result in loss of control if taken into receivership. Insolvency can also lead to personal liability on obligations such as loan payments. A court could order garnishment of personal property, and future loans (whether personal or corporate) could be difficult to obtain due to a diminished credit rating. The consequences could potenially be far-reaching.

As a metric, working capital provides a broad look at the direction in which the company is heading over time, usually a period of 1 year. It tells the entrepreneur if the business has been successful or not. It also signals if any rectification is needed, or if there are better ways of utilising the company’s liquidity. As a flow variable, as opposed to stock, working capital is more closely related to the balance sheet and information from it can be used to determine if a business can continue operations or is facing insolvency. However, it is only a broad indicator and further investigation into its components would tell a deeper story. For example, if current assets consist of financed capital such as loans, then a business owner has to consider if the borrowed money is efficiently and effectively deployed or if it is just sitting idle. In such a scenario, there is an impact on the company’s Profit and Loss through interest expense incurred on the loan. The prudent businessman would have to evaluate if the loan generates a level of operating income to justify the interest paid. This is where active working capital management comes in. Now that the importance of working capital is established, let’s look at how it is calculated and what it can tell a business owner about the health of his company and how he should act.

 

 

How to calculate Working Capital?

Working capital, or specifically net working capital is calculated as: Working capital = Current Assets – Current Liabilities. Current Assets are a total of the accumulation of the liquid and near-liquid assets of an organisation. It represents all the assets that can be encashed rapidly: cash, accounts receivable, prepaid liabilities, inventory, marketable securities and short-term investments such as fixed deposits and certificates of deposit (CDs). Current liabilities, on the other hand, are obligations that have to be paid in cash within the fiscal year.

Determining which items are to be included in the list of current assets and current liabilities depends on the size of the company, which industry it is in, and how conservative the finance wants to be. In essence, this decision sets up the bench mark at which the company operates.

 

 

Permanent Working Capital

This takes into account the absolute minimum amount of cash required to run a business. They are funds that are constantly tied up in current asset items like inventory and the daily cash needs, without which, the business would not even be able to start up at all. This amount of working capital would not be freed up under normal circumstances unless there are any divestments or the company is being wound down.

 

 

Regular Working Capital

Regular working capital further considers what the business needs for its daily operations. For example, this could be the inventory that a shop needs or the cash to pay for staff, inventory, utilities, rent and to keep in the cash register for giving change. If this measurement falls negative after deducting all these expenses from revenue, it means that the enterprise is bleeding cash and cannot maintain its obligations in the long run. Its survival would be called into question.

 

 

Reserve Margin Working Capital

Business cycles often deal shocks that some companies do not emerge from. In addition to day-to-day activities, businesses need to cater for unforeseen circumstances. Reserve margin working capital is essentially a fund kept aside for rainy days such as the recent Covid pandemic.

 

 

Variable Working Capital

When opportunities come knocking, it pays to be able to react quickly to grab them. During this period there would be temporary costs and to absorb these costs, current assets need to be increased through available sources such as loans.

 

 

Seasonal Variable Working Capital

Certain industries are inherently cyclical in nature such as retail where festive occasions usually bring in more sales. These periods may require extra working capital to meet increased demand, especially if the business needs to ramp up production or its sales inventory.

 

 

Special Variable Working Capital

Similarly, supplementary working capital is funds needed to capitalise on exceptional or unforeseen opportunities. These could be one off situations like promotions, fire-sales, or even calamities like floods or fires.

When the components have been established, analysts would like to know whether the net working capital figure is negative, positive or nets out to zero. A negative figure means that the company is not able to cover all the payments it needs to make in the short term. This suggests that it is over spending, or that an investment made is not generating a good return. A result of zero is slightly less pressing but it still suggests that the business is barely breaking even. There is no leeway to take on additional burdens, even though these immediate investments may bear fruit in the future. A positive figure may not generate panic but the question of whether the excess funds can be made more productive has to be thought through.

Looking at a single is not enough. The same components can be expressed as the “current ratio”, which takes current assets and divides it by current liabilities. Other measures of liquidity like the quick ratio and net cash flow should also be viewed in conjunction with working capital. To serve as a benchmark in determining whether the magnitude of the calculated is a good or bad result, it has to be compared with the average for that particular industry.

Day sales outstanding which refers to the average number of days it takes a company to collect payment after it makes a sale, the collection ratio which is the average amount of time that a company would be able to collect its trade accounts receivables and the inventory turnover all provide further insights to the net working capital calculation. These metrics come as a set and provide an answer on what went wrong and how bad it is.

 

 

Reasons Why Businesses Require Additional Working Capital Grants

Businesses first want to survive and then to grow. There are several reasons associated with these objectives that require additional working capital. Often, working capital loans are taken to fund the day-to-day operations of a business. This can range from covering the month’s wages to settling accounts payable. Some businesses are cyclical and go through periods of lower operational cash flow, so sometimes the need for capital to keep the operations going may arise. To survive, a business also needs to be able to weather accidents, financial downturns or natural disasters and might need additional working capital. To expand, additional working capital might be needed to acquire larger premises, rent equipment, to hire additional staff or purchase machinery to improve efficiency.

In such cases, a company needs a cash boost fast. Working capital loans can provide this quick cash top up. Typically, these are unsecured and one does not need to put any assets on the line, it can help improve cash flow, there is no risk to company equity and best of all, there is freedom to decide how the money is used. Aside from banks, other private financing companies such as ETHOZ also offer business solutions such as these. The facilities provided are often much more competitive than traditional lending sources. New businesses that have little or no financial records can avail themselves of much needed funds, often with more flexible terms.

 

 

How to Boost Working Capital?

Boosting working capital is as simple as taking a loan. These cash injections immediately increase net working capital. Secured and Unsecured term loan, hire purchase, and equipment leasing could be used to obtain equipment necessary to expand operations. Corporate financing is available at ETHOZ for expensive office equipment like laptops and printers, where the monthly payments are a lot more manageable than a heavy cash outlay to make purchases. The Biz-Growth Loan offered by ETHOZ is a type of Unsecured Term Loan which can be used for such purposes. The benefit is that such unsecured loans are more flexible as they do not require any kind of collateral.

Likewise, property loans and renovation loans inject liquidity into the companies’ books and at the same time frees the owner from making large front-loaded payments.

In Singapore there is a wide variety of financing options available to suit the needs of businesses. Some of these include:

 

 

a. Unsecured Loan

Such loans do not require collateral and rely on a borrower’s credit worthiness. If a borrower defaults on payment, the lender cannot claim any property. However, it can employ the services of a collection agency or seek court action. As a result, unsecured loans usually require a higher credit worthiness score or have higher interest rates. In some cases, a guarantor or cosigner might be required. The difficulty is finding someone who will fulfill this role, as the guarantor is fully liable for repaying the loan in the event of a default.

 

 

b. Secured Loan

In contrast, borrowers taking out a secured loan can pledge high value assets such as property, vehicles, bank savings, investment accounts or even account receivables.

The benefits are that the borrower can have access to more funds, often at a better interest rate and terms as compared to unsecured loans. Collateral also makes it possible for those with lower credit scores to get a loan.

 

 

c. Hire Purchase

Hire purchase refers to assets such as machinery and vehicles where there is the option for the legal transfer of ownership to the borrower. The advantages of such a loan are that the asset serves as a form of collateral and interest rates are generally lower than with unsecured loans. There is also the opportunity to refinance the loan or to negotiate a reduction in the interest rate or an extension of the loan tenure to make repayments more manageable if the need arises.

The downside is that the asset can be repossessed if there is a default and no agreement can be reached.

 

 

How Working Capital Relates to Profitability

At the end of the day, every business’s primary concern is profitability. Effective working capital management ultimately leads to profitability. It provides the tools to monitor solvency and liquidity ensuring that daily operations are profitable and that future operations continue to be profitable through the ability to plan for business expansions.

 

 

 

 

 

Additional Fees to Look Out For When Renting a Car

Having a car to use is the ultimate expression of freedom. Being able to go anywhere, at any time is a kind of independence afforded to the more mobile. Renting a car is a good way to experience this at a low cost, especially if you are overseas on a holiday or on a long-term job posting. However, it can also turn out to be an unpleasant experience if you do not understand the fine print of the contract on a comprehensive level. Do not forget to do a quick scan of the details as the fine print may result in a rude shock involving hefty fees that could have been avoided. To shed light on these hidden costs, here is a list of some of the common fees.

Rental Car Insurance
Insurance charges1 can be a huge bugbear as well as a source of confusion at the same time. Most of these arise from not fully understanding what is covered and what is not. All cars must have motor insurance coverage to be used in Singapore. The basic minimum insurance required is a third-party cover. This covers your liability to other people involved in a collision but not car damage.

The car rental company will already have purchased the rental car insurance before providing the car for rental. This insurance coverage comes with an Excess that is payable by the Hirer when the rental vehicle is involved in a collision. The excess amount is determined by the rental company and the Excess amount varies depending on several factors such as location of the accident (Singapore or Malaysia), age and the type of rental car. If your rental car is damaged during the rental period, you are liable to pay the excess amount to cover the cost of damage and repairs.

Other additional insurance options you could be offered when renting a car are: (1) collision damage waiver, and (2) personal accident insurance.

Collision damage waiver (CDW) is an additional insurance coverage that a rental company offers you when you rent a car. This waiver is optional, and the cost of the waiver depends on the type or engine capacity of the rental car and where the car is being driven. This waiver limits your financial obligation if the rental car is damaged in a collision. Should you decide to include the collision damage waiver in your rental package, an additional daily fee on top of the rental car fee applies.

The Personal Accident Insurance provides coverage for medical costs, emergency care and accidental death during the rental period. However, it may cover either the driver or both the driver and passengers.

 

Additional Driver Fee

An additional driver can be any person registered and permitted to drive the rental car during the rental period in addition to the renter. To register an additional driver, many rental companies charge an additional driver fee.

The additional drivers must meet the same requirements as those of the renter which includes the driving license and age eligibility criteria to drive the rental car. The additional drivers’ names must also be added to the rental agreement.

The most important thing to note is that all additional drivers must be approved by the rental company. There will be no insurance coverage for any additional driver(s) not approved by the rental company.

 

Security Deposit

Majority of the rental car companies charge a refundable security deposit. The deposit is a determined sum of money requested by the rental company just to ensure the renter takes good care of their car. If the car is returned very dirty or with scratches, the company may use the money to repair the car. It is simply a guarantee to the company just in case something goes wrong during the car rental period. After the rental contract expires and the car is returned, this sum of money will then be fully refunded.

 

Costly Extras

Need a child seat or GPS device? Be prepared to factor these into the daily car rental rate3. The price of this convenience could well cost as much as buying them to begin with. Therefore it is recommended that you plan ahead and calculate your sums and make a comparison to a direct purchase of these extras to see which option makes more economic sense.

 

Peak Timings

Peak periods such as weekends and public holidays drive rental rates higher. Planning early to book in advance or to avoid the peak periods can help to save money significantly. However, do not write off peak timings entirely. Do keep a look out as car rental promotions are advertised for festive periods from time to time.

 

Damage Charges

That paint chip when you hit the door while opening it, the scratch on the windscreen caused by a pebble that was kicked up by the truck in front or even a deep gash on the paintwork can rack up the final bill, even if it was someone else’s fault.

Sometimes, renters might dispute these charges which then makes it important to have documented the condition of a vehicle’s interior and exterior upon acceptance of the car. This would help to provide proof in the event of any disagreement. So do remember to take photos for reference before taking over the car and at the end of the rental.

 

Convenience Charges

To top it all off, there is a catch-all category of service charges and convenience charges that could apply. These include sending the rental vehicle to a specified pick-up location or if the rental car is returned at a place that is different from where it was collected. Of course, there are always some exceptions that some rental companies do go above and beyond for enhanced customer satisfaction. They may offer complimentary collection and delivery of the rental car or delivery of replacement vehicle when the rented car requires servicing or when an accident occurs.

Most rental contracts require the renter to fill up the fuel tank at the end of the rental period. This is usually full or to the same level when the car is collected at the beginning of the rental period. It is also clearly stated in the contract that the renter is fully responsible for all fines incurred during the length of the rental contract. If these terms are not abided by, the cost of fuel top up or fine will be charged to the renter with a service fee.

When COE premium hits sky-rocket high, renting a car in Singapore has become much more affordable than owning a car. The allure of a low daily base rental price is often enough to convince a potential customer to go ahead with car rental. To be fair, it can often be a great option that does not break the bank. Comparing rental or leasing to traditional car ownership further highlights its benefits. There is no need for a hefty down-payment, no loan or upfront payments of one’s hard-earned cash. This gives a renter greater financial flexibility for other much needed priorities.

What differentiates an excellent car rental company from the masses is in its level of customer service. A customer centric company quickly rises above the rest and it would be no surprise that satisfied customers make choices that benefit them the most. A prudent, savvy customer should not only know about the additional fees involved but also which is the right company to rent from. Being a market leader with over 40 years of dedicated car leasing experience since 1981, its experienced teams are well equipped to advise clients on solutions customised to suit their needs. ETHOZ is a one-stop service centre for both corporate clients and individual clients. With one of the widest range of available car makes and models under one roof, ETHOZ is definitely the multiservice, and trustworthy choice for anyone who wants to lease or rent a car in Singapore.

Mercedes Benz Servicing: How To Tell If Your Mechanic Is Overcharging You

With its well-refined, majestic lines, a Mercedes car has always evoked desire in both drivers and passengers alike. The epitome of a superior, classy, almost aristocratic continental car, Mercedes has always been particularly adept at turning heads, from the understated elegance of an A-class to the stately S-class. However, the exclusive standing which it confers to its owners comes with a lofty price tag. Owning a Mercedes often costs more to acquire, when compared to Japanese makes of the same vehicle class. There is a premium on the cost price, servicing and repairs are likewise more expensive. A routine servicing for Mercedes under Service A and B costs between SG$250 to SG$500, while major servicing costs up to SG$1,200.

With repair expenses taking up a large proportion of the cost of owning a Mercedes, looking for a reliable Mercedes Benz servicing workshop is paramount. The difference between a trustworthy garage versus one that is not, could well be a wallet that is several thousand dollars lighter. The primary concern of all workshops is to generate profits and some may employ methods that range from the ubiquitous upselling marketing spiel to short changing customers on the services it offers.

Here are some ways that your Mercedes workshop could be overcharging you.


Topping off Fluids

Changing the engine oil is recommended for every 10,000km travelled or every 6 months, whichever is earlier. However, this rule of thumb has not kept up with advances in oil and lubrication technology. These days, engine oil can last between 10,000km to 15,000km before it has to be replenished, even for a continental car like the Mercedes which can run up to 20,000km between oil changes if synthetic oil is used. This, however, is not the main ruse. Since most cars come in on a regular basis to change the engine oil, it’s the perfect time to package the sale and refill other fluids such as coolant flushes, trans flushes, power steering flushes…. That is where the cost adds up.

It is important to recognise that the customer can choose to reject these services and if they are accepted, it is perfectly alright to request to have the empty bottles afterwards. This is to ensure that the specified genuine brand and quality of fluids are used, and that a new bottle was opened for this purpose. Otherwise, a cheaper alternative brand could be utilised or in certain cases, the leftovers from previous customers could be re-used.


Unnecessary Changes

Most people send in their Mercedes for servicing and choose between one of the three packages. However, each of these contain a predetermined list of items to replace. These include the oil filter and the air filter which may not be totally worn out yet. It is also at this point that other items such as the spark plugs, brake pads, gaskets, drive belt or even tyres are accessed and recommended for replacement.

Asking for the replaced items just to check the state of wear and whether it is appropriate to be discarded, as well as knowing some basic knowledge about car maintenance would go a long way to determine if the workshop is trying to make a little more money out of you.


Installing New Parts

Often, being informed that certain car parts have to be changed are accompanied by unpleasant warnings of what further damage could result if the same parts are not changed. Sometimes, this can be innocuous like driving with a damaged CV boot which initially manifests itself as an irritating squeaking sound when the car is driven but can result in much more serious and expensive damage. Changing the items outright is the most conservative solution but there are several other options that are much cheaper such as repairing the damaged part or sourcing for generic replacements.

How many times have drivers gone into a workshop for minor issues and been diagnosed with multiple expensive problems? It is not uncommon amongst dishonest mechanics to fabricate phantom car problems. Often, seeking a second opinion is a good way of putting one’s mind at ease as to which decision to take.


Harvesting Parts

The stories recounted read like an urban legend. When visiting an unfamiliar workshop, a dishonest mechanic could swap out your newer parts with older ones, only to sell yours at a higher price later on. Similarly, inferior parts or refurbished parts could also be installed and your newer ones taken out. A different spin on this trick is installing used parts and selling them as brand new.


Phantom Charges

Charging for work not done is one of the most egregious examples of dishonesty that can happen. This can apply to the charge for parts that were allegedly installed when none were put in and also for the labour charges on work that was not done.

The only way to avoid such scams is to visit reputable Mercedes Benz workshops or build up a relationship with a trustworthy car workshop offering Mercedes Benz services.


Overcharging

This is a little hard to justify but being aware of competitors’ rates can help with making a choice on which workshop to visit. In many instances, overcharging is most effective when you are caught in a situation without an alternative. For instance, vehicle towing services are required when there is an accident, or if roadside assistance is necessary due to a faulty battery. In this case, the driver will have no choice but to accept any brand of battery, even if the price is inflated.

At the very heart of the matter, is trust. With shady mechanics, they first confuse you, then they distress you, and finally they overcharge you. Very often, most would be none the wiser therefore, it always pays dividends over the long run when you entrust a vehicle to a dependable workshop. ETHOZ, having offered Mercedes-Benz servicing for many years, prides itself on being a credible, knowledgeable and quality-assured automotive partner. At its service centers, Mercedes-Benz owners can be assured of premium service at reasonable package rates, with even more savings and perks as a member. Its comprehensive, up to 39-point vehicle health check has the same stringent standard applied to its large fleet of vehicles that has formed a significant portion of its leasing business for over 40-years. It is this long-standing assurance of excellence provided by ETHOZ’s skilled team of automotive experts that sets every client’s mind at ease.

5 Common Problems Every Commercial Vehicle Owner Faces

Interest rates are rising, COE prices are up, inflation is soaring and oil prices increases are simply merciless. For some businesses, these hit particularly hard, especially those where transportation is a main or even ancillary part of work and owning a fleet of commercial vehicles is crucial. These transportation costs comprise expenses associated with the movement of raw materials, finished goods, or retail products to customers and businesses. Direct costs such as fuel, maintenance and payroll are the primary components but also indirect costs like support vehicles and structures, distribution networks, and other overheads. Of these, the biggest problems a commercial vehicle owner would face come with the high upfront cost of building a fleet and maintenance costs. This is because either of these issues would mean a stoppage of business. Engaging a third-party company specialised in truck rental or commercial vehicle rental in Singapore would go some way towards managing these costs but otherwise, here are 5 common problems that keep commercial vehicle owners awake at night.

 

1. High Upfront Cost of Acquisition

As of May, 2022, COE for commercial vehicles stands at SG$51,0002, having been on a mostly steady climb for the past 1 year. Based on a brand new light commercial vehicle (LCV) such as the popular Toyota Hiace, listed at about SG$55,0004, a business owner is looking at forking out a whopping SG$106,000 on average per vehicle. This quickly multiplies when building up a fleet of vehicles. Using a commercial vehicle rental company would be a viable solution, as it frees the business owner from large front loaded cash outflows and breaks it down into smaller payments. An added benefit is that contract lengths can be customised so whether the lease duration is for a couple of months or years, it is equivalent to paying for a vehicle according to usage. This added flexibility can be liberating, especially in economic downturns where downsizing may be vital for survival or if exploring a new business venture.

 

2. Rising Interest Rates

Borrowers beware! The US Federal Reserve announced earlier that interest rates would be raised5 and promptly increased the Fed funds rate by 25 basis points. It was also said that interest rates would be increased 6 more times in 2022 and that 3 more were planned for 2023. This typically has a knock-on effect on borrowing rates in Singapore as well6. While leverage is one of the most common ways to finance a new or used commercial vehicle, those choosing to borrow to buy a van or truck will be offered car loan packages with ever higher interest rates with each Fed rate hike. A pertinent point to note, is that car loans come with fixed interest rates. This means that once accepted, the interest rate is locked in for the duration of the loan. This can be a good or bad thing, depending on the prevailing rising or falling interest rate environment.

 

3. Finding the Right Employees

Staff turnover can be a real show stopper. Without properly qualified or properly experienced staff to operate commercial vehicles such as panel vans and even larger trucks, business operations would come to a halt. Drivers need to be educated in taking care of the vehicles under their charge. Reckless driving or failure to give due care to its daily upkeep can easily diminish the life of a vehicle. Simple things like dragging gears and driving at a high RPM can put undue strain on engines. Not slowing down on uneven roads can damage vehicle suspensions too.

 

4. Breakdowns

Time is money to businesses, and every second lost is an opportunity cost. Breakdowns result in the vehicle being immobile and disrupts operational efficiency, resulting in loss of income.

Some of the most common causes are listed below.

Commercial Vehicle Breakdowns

Overheating can severely damage your van’s engine. It does not immediately cause your vehicle to stop working so if the driver ignores the overheating alert and keeps on driving, eventually the temperature under the hood would rise to the point where extreme heat warps the engine cylinders and pistons. Once this happens, the engine is a total loss.

A Flat or Damaged Battery causes ignition problems and malfunction of the vehicle’s electrical systems – the vehicle cannot start, or the engine starts then quickly dies, the headlights flicker amongst other signs. Although it can easily be rectified by changing the battery, it still takes some time to buy and install one.

A Faulty Alternator is related to a flat battery but much more serious is a defective alternator. Without one in working order, the battery that is used to start the vehicle and power the electrical systems will not work.

Electrical Problems come in a variety of flavours but they all spell trouble. A fatigued starter or solenoid, bad battery cable, blown electrical fuses or failed spark plugs can all cause a car to fail to start.

 

5. Maintenance

Maintenance costs can add up especially when managing a fleet of several vehicles. Aside from the expenses, it takes time away from its essential functions in the business. However missing servicing appointments could lead to greater mechanical problems down the road. It is a catch-22 situation that puts any business owner in a bind.

 

Maintaining Commercial Vehicles

Vehicle Inspections are a required part of vehicle ownership. It is a government mandated inspection regime that ensures that vehicle owners properly maintain their vehicles up to operational and emissions standards.

Servicing is a self imposed regiment that aims to mitigate potential mechanical failure and extend the service life of the vehicle. This averts the situation in which a vehicle is not repairable and lessens business disruption.

Tyre Replacement is recommended when the tyre thread reaches the minimum depth. Age, as well as usage determine if it is time to buy a new set of tyres. Using worn out or old tyres can be dangerous due to the compromise of the wheel’s structural integrity and traction.

Worn Gaskets, Seals and Valves form flexible joints between components. They prevent leakage or spills of liquids or gases. These ensure proper functioning of vehicles that may otherwise lose power or stop working altogether.

 

6. Benefits of Commercial Vehicle Rental

It is said that, “Amateurs hope, while professionals work”. When it comes to managing just one or even a fleet of commercial vehicles, ensuring that a company’s transportation and logistical needs can be absolutely business critical so why not leave it to the professionals to take care of it? By engaging a commercial vehicle leasing company to be in charge, there is efficient division of labour according to expertise. This is beneficial as it frees up the company from the hassle of owning commercial vehicles. Employees can be fully engaged in the principal business of the company, thereby fully utilising its manpower and maximising resources.

A commercial vehicle rental company also has the advantage of scale and related business contacts over a single owner. For example, the company that chooses to purchase its own commercial vehicle may be constrained by cost. The vehicle rental company is likely to have a larger quantity and variety of vehicles in its inventory. This gives it the ability to provide more flexibility to suit the business requirements of its clients, especially if the needs change from time to time. In this way, the leasing company can be said to be more specialised; customised to a company’s needs and requirements, and able to provide more personalised service.

Other than the daily management of the deployment of commercial vehicles, ownership also entails the burden of repair, maintenance and servicing. Fortunately this is a task that vehicle leasing companies can take on as well. With an expert team of professional automotive technicians it can easily undertake full maintenance servicing, freeing up valuable operational resources that would otherwise be needed to manage the vehicles. It truly is an absolute solution to overcoming the hassle of vehicle ownership.